Complaints Procedure
We endeavour to give you the best service possible at all times. However, there may be occasions when you wish to express dissatisfaction. We operate an informal, in-house complaints procedure to deal with complaints about the service you have received from the Doctors or staff working in this Practice.
This procedure does not deal with matters of legal liability or compensation but we hope you will use it to give us the opportunity to investigate and, if necessary, correct any problems that may have arisen or mistakes that may have been made. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority. This procedure does not affect your right to make a formal complaint to the Regional Health & Social Care Board, if you wish, nor does it affect your right to compensation in law.
Your complaint should be addressed to the Practice Manager, who will ensure that it is investigated thoroughly and as speedily as possible. Please note that the Practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.
Click here for our patient leaflet on "How to make a complaint"
In the event of you wishing to make a complaint against the Out of Hours Service (SAUCS), your complaint should be forwarded in writing directly to:
Southern Health & Social Care Trust Central Reporting Point for Complaints
Ground Floor
The Maples
Craigavon Area Hospital
68 Lurgan Road
Portadown
Co Armagh
BT63 5QQ